If you choose a good listbroker, he will guide you to select a specific database focused on your needs. Update: users constantly change their home, car, marital status, province or job. It is important that the database you choose is kept up to date and is audited from time to time. This will help to improve the level of wrong contacts. Segmentation: there is no other possibility, the database must be segmented . The more the better. This will save you a lot of time and will almost pave the way for the success of your campaign. Take advantage of the segmentation of the database to further personalize the campaigns. Security: having an audited and secure database will save you a lot of headaches, time and money.
Make sure you are compliant with current GDPR and that your contacts have given consent twice. Otherwise you could have some pretty serious fines. under Taiwan phone number list these keys we can assure you that you will have a good foundation for your direct marketing campaign. Send comment 4 secrets to increase the productivity of your call center Nov 16, 2022 | Call centers | 0 Comments In a Call Center , the difference between success and failure is generally measured based on its productivity . The main task of a call center is to serve customers, so increasing the level of productivity allows you to improve the level of calls answered.
Of course, there are other factors such as the quality of the calls or the resolution of doubts , but today we focus on productivity. If you are able to answer many calls, you will be able to improve on all of them and worry about their quality. An IVR system will make things easier for you An IVR is a voice system that has the first contact with the customer. It is the voice that asks you and refers you to the right professional . These systems are very advanced and allow you to filter the type of user query very effectively. It is essential to get rid of passing calls between one agent and another until you find the right one to solve the problem.